Capturing Bugs

Using in Incognito

By default, Chrome extensions are disabled in Incognito windows. If you need to capture bugs or test in Incognito mode, you must explicitly enable Crosscheck for Incognito use. Once enabled, the extension works the same as in a regular browser window, including screenshots, screen recordings, instant replays, and developer context capture.

Finish checks before closing Incognito

Any in-progress session recordings or unsaved capture data stored in the page context will be lost when you close the Incognito window. Always finish and save your checks before closing the Incognito session.

How to Enable Crosscheck in Incognito Mode

Follow these steps to allow Crosscheck to run in Incognito windows.

Open the extensions page

Open Chrome and navigate to chrome://extensions in the address bar. This page lists every installed extension under All Extensions.

Find the Crosscheck card and click Details

Locate the Crosscheck card in the list (you can use the Search extensions field at the top if you have many extensions installed). Click the Details button on the Crosscheck card to open its details page.

Turn on Allow in Incognito

Scroll down the details page until you see the Allow in Incognito row and click its toggle to switch it on. Once the toggle turns blue, Crosscheck is enabled in Incognito windows — no browser restart is needed.

Chrome extension details page with Allow in Incognito toggle highlighted — Enable the 'Allow in Incognito' toggle in the extension details.

Open an Incognito window and verify

Open a new Incognito window (Ctrl + Shift + N on Windows, Cmd + Shift + N on Mac), click the Crosscheck icon in the toolbar, and confirm the popup loads. You can now take screenshots, screen recordings, and instant replays just like in a regular window.

How Checks Work in Incognito

Once enabled, Crosscheck functions identically in Incognito mode as in regular windows. All check types are available.

Screenshots -- full-page and visible area checks work as expected.
Screen recordings -- both Current Tab and Full Screen modes are fully supported.
Instant replays -- session recording runs in the background and captures the last 1 to 5 minutes of activity.
Developer context -- console logs, network requests, and user actions are captured automatically just like in regular tabs.

Checks are stored the same way

Checks made in Incognito windows appear in your Crosscheck dashboard alongside checks from regular browser windows. There is no difference in how Incognito checks are handled.

Important Notes

Authentication

You must be logged in to Crosscheck for checks to work. Since Incognito windows do not share cookies or storage with regular windows, the extension uses your existing login session. If you are already logged in to Crosscheck in a regular window, your login persists across regular and incognito windows.

Extension Storage

Extension settings and login data are shared between regular and Incognito windows. However, any temporary data stored in the page context (such as in-progress session recordings) does not persist after the Incognito window is closed.

When to Use Incognito Checks

Incognito mode is useful when testing scenarios that require a clean browser state, such as first-visit experiences, authentication flows, cookie-dependent features, or verifying behavior without cached data. Crosscheck lets you capture these scenarios with the same rich context as regular window checks.

Testing tip

Use Incognito checks to test how your application behaves for first-time visitors. Since Incognito windows start without cookies or cached data, you can capture the true first-load experience and share it with your team.

Extension Settings

Check Detail View

Last updated: March 2026