Capturing Bugs

Using in Incognito

By default, Chrome extensions are disabled in Incognito windows. If you need to capture bugs or test in Incognito mode, you must explicitly enable Crosscheck for Incognito use. Once enabled, the extension works the same as in a regular browser window, including screenshots, screen recordings, instant replays, and developer context capture.

Finish captures before closing Incognito

Any in-progress session recordings or unsaved capture data stored in the page context will be lost when you close the Incognito window. Always finish and save your captures before closing the Incognito session.

How to Enable Crosscheck in Incognito Mode

Follow these steps to allow Crosscheck to run in Incognito windows.

Open the extensions page

Open Chrome and navigate to chrome://extensions in the address bar. This page lists all installed extensions.

Find Crosscheck

Scroll through the list of extensions or use the search bar to locate Crosscheck.

Open extension details

Click the Details button on the Crosscheck extension card to open its detail page.

Enable Allow in Incognito

On the details page, find the Allow in Incognito toggle and switch it on. Chrome will display a confirmation prompt explaining that extensions in Incognito mode can read your browsing history in those windows.

Confirm the prompt

Accept the confirmation prompt. Crosscheck is now enabled for Incognito windows.

Chrome extension details page with Allow in Incognito toggle highlighted

Enable the 'Allow in Incognito' toggle in the extension details

How Captures Work in Incognito

Once enabled, Crosscheck functions identically in Incognito mode as in regular windows. All capture types are available.

Screenshots -- full-page and viewport captures work as expected.
Screen recordings -- tab and desktop recording are fully supported.
Instant replays -- session recording runs in the background and captures the last 1 to 5 minutes of activity.
Developer context -- console logs, network requests, and user actions are captured automatically just like in regular tabs.

Captures are stored the same way

Captures made in Incognito windows appear in your Crosscheck dashboard alongside captures from regular browser windows. There is no difference in how Incognito captures are handled.

Important Notes

Authentication

You must be logged in to Crosscheck for captures to work. Since Incognito windows do not share cookies or storage with regular windows, the extension uses your existing login session. If you are already logged in to Crosscheck in a regular window, your login persists across regular and incognito windows.

Extension Storage

Extension settings and login data are shared between regular and Incognito windows. However, any temporary data stored in the page context (such as in-progress session recordings) does not persist after the Incognito window is closed.

When to Use Incognito Captures

Incognito mode is useful when testing scenarios that require a clean browser state, such as first-visit experiences, authentication flows, cookie-dependent features, or verifying behavior without cached data. Crosscheck lets you capture these scenarios with the same rich context as regular window captures.

Testing tip

Use Incognito captures to test how your application behaves for first-time visitors. Since Incognito windows start without cookies or cached data, you can capture the true first-load experience and share it with your team.

Extension Settings

Check Detail View

Last updated: March 2026